The Account Manager will act as the primary point-of-contact for a number of Bill Review service accounts. Account Managers are responsible for maintaining and growing both the relationship with our clients, and providing both tactical and strategic support for client programs and maximizing opportunities for revenue growth, where applicable. This position will be required to interact with all levels of the Senior Management team.

Duties / Responsibilities

• Acts as primary point-of-contact for each of the assigned clients
• Leads day-to-day management and optimization of client campaigns
• Assists in strategy development
• Demonstrates working knowledge of each area of our organization’s resources, in order to evaluate recommendations before presenting to the Client
• Facilitates the operational strategies of the Service Bureau team to increase client service satisfaction
• Proactively finds new ways to build the client’s business and grow accounts
• Masters and maintains vast knowledge of the Property and Casualty insurance industry as well as client’s business, competition, and latest industry news and trends

Requirements

• Bachelor’s degree (Business Administration or Computer Science, preferred)
• 5+ years experience in Account Management, Client Support, and/or Customer Service
• Operational understanding of Medical Bill Review and Workers’ Compensation industry (Auto Liability a plus)
• A general understanding of PPO repricing and network administration
• The ability to problem-solve and perform strategic analysis of client results
• A general understanding programming specifications, electronic data interface (EDI) standards and database management optimization- a definite plus
• Experience with new client implementations
• Day-to-day client management experience
• Strong project management and team leadership skills
• Extremely organized, highly motivated and able to multi-task
• Excellent verbal/written communication skills
• Proven negotiations and sales expertise
• A positive attitude and ability to work under deadlines
• Familiarity with standard bill review contract forms