The Account Coordinator will provide both administrative and resourceful support to the Account Manager for a number of bill review service or software license accounts. Account Coordinators are responsible for “coordinating” new or existing accounts and provide client satisfaction. Coordinators speak with clients regularly, providing them product updates, technical support and other account-related reports. They are also responsible for list building, media tracking, and assisting with maintaining and nurturing the relationship with our clients. This position will be required to interact with varying levels of the client’s team.

Duties / Responsibilities

• Assists Account Manager
• Assists in strategy development
• Assists with coordinating new ways to build the client’s business and grow accounts
• Maintains vast knowledge of the Property and Casualty insurance industry as well as client’s business, competition, and latest industry news and trends

Requirements

• Bachelor’s degree, 2+ years experience as an Account Coordinator, Client Support, and/or Customer Service
• Operational understanding of Medical Bill Review and Workers’ Compensation industry (Auto Liability a plus)
• Effective customer service skills
• Extremely organized, highly motivated and able to multi-task
• Excellent verbal/written communication skills
• A positive attitude and ability to work under deadlines
• Ability to think analytically and independently
• Experience with new client implementations is not required but is a definite plus
• A general understanding of programming specifications, electronic data interface (EDI) standards and database management optimization is not required but is a definite plus